Rent is due on the 1st of each month. (Section 5.2)

Accepted methods include cashier’s checks, money orders, and electronic transfers. Cash and personal checks are not accepted. (Section 5.5)

• ACH = Free

• DEBIT = $3.95 to $9.95 Processing Fee

• CREDIT = 2-5% Processing Fee

• WIPS = $3.99 Transaction Fee (Daily Payment Limit Applies)

Residents can also elect to sign up for “Auto-Pay” using a checking or debit account on their ResidentCafe portal.

Rent must be received by 11:59 PM on the 5th of each month to avoid a late fee. Payments received after this time incur a 10% late fee of the monthly rent. (Section 6.1)

A fee of $35 applies for insufficient funds, in addition to late fees. (Section 6.2)

No, late fees are calculated based on the monthly rent charge, not the amount owed.

Tenants should contact their local management team via support@brickvine.com or can schedule a call. (Section 30.1.1)

Yes, tenants are responsible for all utilities, these are paid directly to the utility provider.

Additional monthly charges on billed by Brick and Vine include a $15 Latchel Resident Benefits Fee and any applicable pet fees or lawn/pool maintenance charges. (Sections 10.1, Rent Table)

Call or text (239) 946-5172 or visit your Latchel portal (unique URL provided at move in)

In emergencies, tenants should call (239) 946-5172 and take immediate action if there is danger to life or the property. (Section 17.3)

Residents are responsible for lawn care and maintaining the yard, including watering, mowing, trimming, and pest control. (Section 16.2)

Residents are responsible for repairs resulting from their actions, negligence, or improper use. (Sections 16.1.2 and 17.9.1)

Residents must supply and replace HVAC filters monthly. (Section 16.1.3)

Repair timelines may vary based on severity and vendor scheduling availability. We work to resolve all issues as promptly as possible.

Emergency: 24 hours to triage the emergency, final repairs may take longer.
Urgent: 4 days
Standard: 7-10 days

Alterations or installations, such as fixtures, require prior written approval from the landlord. (Section 16.4.5)

Painting and other cosmetic changes are not allowed without prior landlord approval. (Section 16.4.5)

Tenants are responsible for regular extermination unless otherwise specified in the lease. (Section 16.1.9)

At least 24 hours' notice will be given for non-emergency access. (Section 13.3.1)

Learn all the features of Latchel, including the online maintenance & repair portal by visiting:

https://help.latchel.com/s/topic/0TO5e000000h9wrGAA/top-resident-articles

Residents are responsible for all utilities including but not limited to water, trash, gas, electric, internet, and cable. (Section 10.1)

Residents must have utilities connected in their own name within one business day of the lease’s effective date. (Section 10.3)

Major kitchen appliances (stove/range and vent hood) are provided by the landlord. In most cases a dishwasher will also be provided. Refrigerators are provided in AL, OK, OH.
Any kitchen appliance provided by landlord at move in will be repaired or replaced as needed unless otherwise disclosed in writing. (Section 17.12.1)

Appliance upgrades are not permitted without landlord approval. (Section 16.4.6)

Breaking the lease early is not permitted except under specific conditions such as military deployment or certain legal rights. Additional fees and remaining rent may apply. (Section 24.3, Section 23.5)

No, rent is fixed during the lease term unless specified otherwise. Rent increases apply to month-to-month renewals. (Section 4.4.1)

The lease automatically renews on a month-to-month basis unless a 60-day written notice is given by either party. (Section 4.1)

Unless otherwise agreed upon in writing, the lease states a standard month to month fee equal to 30% of the standard rent, due monthly until the lease is renewed or the property is vacated.

Subletting is not allowed. Lease transfer requires the landlord's written consent and may involve a fee equal to one month’s rent and forfeit rights to the security deposit. (Section 24.4)

Short-term rentals such as Airbnb are prohibited. (Section 24.4)

Yes, with liability coverage of at least $100,000, naming the landlord as an additional interest. (Section 22.1)

Failure to have or maintain coverage will result in a monthly penalty fee of $40.00 until independent insurance is reinstated.

Pets are allowed with a pet addendum and associated fees. Unauthorized pets incur penalties. (Section 8.2)

The property may not be used for business activities, including childcare or other operations. (Section 11.5.3)

No, all residents are responsible for giving proper written notice. Unless your lease says otherwise, Brick & Vine requires a sixty (60) day advanced notice in writing.

The property must be returned in the same condition as it was at move-in, with normal wear and tear excepted. It must be clean, free of trash, debris, and personal belongings. (Section 15.1)

Examples of normal wear and tear include minor scuff marks on walls and uneven carpet wear from foot traffic. Excessive or abusive damage is not included. (Section 15.3)

Any personal belongings left in the property after move-out will be disposed of according to state law. Disposal costs will be deducted from the security deposit. (Section 15.6)

All keys, garage openers, and access devices must be returned upon vacating the property. Failure to return these items may result in replacement fees, ranging from $50 to $125 per item. (Section 15.7)

YES, tenants may be charged for damages exceeding normal wear and tear, cleaning, deodorizing, or extermination if the property is not left in an acceptable condition. (Sections 9.4.1 and 15.1)

Tenants must ensure utilities are not disconnected or transferred until the end of day on the last day of their notice. (Section 10.3)

The security deposit will be refunded within 30 days of move-out, minus any deductions for damages, unpaid rent, or other charges. (Section 9.3)

No, surety bond premiums are non-refundable.

The landlord or property manager is the primary contact. (Section 30.1)
Email: support@brickvine.com
Phone: 866.941.1001
Scheduled Calls: rentbrickvine.com/call

Written approval is required to install security systems or cameras. (Section 16.4.4)

Residents have access to a number of benefits via their Latchel Resident portal, including but not limited to:

• Reporting Rent Payments to Build Credit

• Missed Appointment Fee Reimbursement

• Overnight Stay Reimbursement

• Lockout Reimbursement

• Moving Utility Concierge

• Identity Theft Protection

  Learn More on Latchel’s Website (https://latchel.com/residents/)

  
  

  
  

Visit the following website for detailed instructions.

https://help.latchel.com/s/topic/0TO5e000000h9wrGAA/Accessing-Your-Resident-Benefits-Hub